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CM Candidate - Jane Shang Candidate Profiles Jane K. Shang 300 N. Campbell Street, City Hall, Office of City Manager • El Paso, Texas ( 79901 • 915 .261 .7908 (c) • janeshang2 @aol.com Salary: $ 175,000 Experience 2008 — Present Deputy City Manager • City of El Paso, Texas 2004 — 2008 Director, Engineering and Development • Hillsborough Area Regional Transit (HART) • Tampa, Florida 1996 — 2004 Manager • Logan Airport • Boston, Massachusetts 1990 — 1996 Assistant Director • Massachusetts Bay Transportation Authority (MBTA) • Boston, Massachusetts 1987 — 1990 Senior Real Estate and Contracts Attorney • Massachusetts Water Resources Authority • Charlestown Navy Yard, Massachusetts 1986 - 1987 Assistant Corporation Counsel • City of Boston, Massachusetts Educational Background Juris Doctorate Suffolk Law School Bachelor of Arts, Organizational Behavior/Business Brown University Certified CNU-A Massachusetts Bar, December 1985 Association and ( Committee Memberships Member, Texas City Manager' s Association Member, Tex-21 Board Member, El Paso Diabetes Association Background Information Jane Shang is a talented public sector professional with a wide range of administrative and transportation experience in major communities and organizations . She most recently served as Deputy City Manager for the City of El Paso, Texas, a position she held for six (6) years. A new City Manager has been appointed and made it clear that he will bring in his own management "team" to El Paso. Consequently, Ms. Shang will officially end her tenure with the City in the spring of next year. In El Paso, Ms . Shang was one of three (3) Deputy City Managers overseeing Transportation, Public Wworks and related operations (her supervisory portfolio also included economic development, finance, parks management, international bridges and trade development and projects planning and implementation) for a growing city of 700,000 residents located on the Texas/Mexico border. El Paso is a diverse city with a racial makeup, according to the last census, of 14.2% White Alone, 3 .4% Black or African American, 0.7% Native American, 1 .2% Asian, 0 . 1 % Pacific Islander, and 2.7% were two or more races. 80.7% of the City' s population was of Hispanic or Latino ancestry. In El Paso, Ms. Shang was responsible for managing an operations budget of $ 160 million, a capital budget of $ 1 billion and a staff of approximately 1 ,500 . As one facet of her duties as a Deputy City Manager, she was responsible for planning and managing construction of numerous capital projects such as a children' s museum, cultural center, libraries, Olympic-sized swimming pools and expansion of a public zoo; all of which came in at, or under budget. In addition, she managed development of a 5,000 acre master plan around the City' s airport and helped rebuild the City' s S p r i n g s t e d City of Atlantic Beach, Florida Executive Search — City Manager Candidate Profiles international bridges which tied the City to Juarez, Mexico, and was involved in ( numerous transportation improvement projects . In prior positions, Ms . Shang has served as a manager at Logan Airport in Boston, overseeing the legal, property and fiscal management contracts for forty (40) airline accounts and managing attendant and related operations and contracts . She has also served as an Assistant Director of the Metropolitan Boston Transit Authority, participating as a staff interface for Boston' s reconstruction of interstates below ground ("Big Dig"), served as a senior real estate and contracts attorney for the Massachusetts Water Resources Authority and served as Assistant Corporation Counsel for the City of Boston. She found her way into local government management because she likes to get things done and felt she was better suited to working with people and solving problems than serving as a legal advisor. She knows the Atlantic Beach area, having lived in Tampa and visited the area, was well-prepared for our discussion and feels that her experience fits the needs of the City' s profile well. During our discussion Ms . Shang noted her adaptability and that the size of the organization was not key to her professional search at this time, but that the commitment to open, transparent public service was . We also discussed the size of the Atlantic Beach organization and she expressed no hesitancy to rolling up her sleeves while expressing a desire to return to Florida. In summary, she believes her work in larger organizations has prepared her to manage an organization the size of Atlantic Beach well. Justification for Recommendation Jane Shang is an extremely bright, forward looking, committed and outgoing professional with considerable confidence in her abilities . She has a high level of energy and is dedicated to public service and getting things done the right way. She has worked on several projects in El Paso which have been completed at a cost below estimate and appreciates the City' s efforts to preserve the environment, be transparent and maintain a high quality of life as she gathered from her research. She has strong financial skills and would develop a plan for her first ninety (90) and one hundred eighty ( 180) days in the City that revolved around understanding the City' s budget, meeting with Commission members, staff and citizens, and working with the Commission to better define strategic goals. She is mission and team-oriented and is a strong proponent of frequent communication, meeting with Commission members on a routine basis and adapting her communication method to the governing body' s desires . As a manager she is visible to staff; a "doer" who is active and visible in the community as she carries out her day-to-day responsibilities. Ms. Shang' s professional strengths include a high level of integrity, her ability to provide results, her honesty, tenacity and desire to make things better; while her weakness may be viewed as her over commitment to work. She has a broad exposure to most facets of government operations, although she has not supervised or worked directly with public safety and emergency management along the coast; but appears to be a quick study and became highly familiar with disaster related planning during her service to Logan Airport. Ms . Shang engages citizens and enjoys gaining and seeking out their ideas . She is a good listener; works well with a wide range of individuals and is diplomatic in dealing with others. She has been engaged with the business community and understands a business ' s motivation to locate in a community having worked extensively in economic development in El Paso . Springsted of Executive SearchC City Manager Candidate Profiles References described Jane Shang as being a very bright, very tenacious, detail- ( oriented doer. She is also considered as warm, with a demeanor that is always appropriate to the situation. She is responsive to political input, and is good at providing information to elected officials that allows them to make informed decisions . She was noted for her ability to build partnerships, especially with organizations outside the local government for which she works, where she excels at finding points of agreement among groups with diverse focal points, gaining consensus on those points, then is able to move the group to issues requiring more intense discussion. One project noted in this regard was a collaborative project with the City of El Paso and the federal government to have additional traffic lanes opened at the Mexican border. Her work representing the City of El Paso at the State Capital and in Washington, D.C. was considered as important in regard to the City' s transit initiatives and their success. She was also credited with improving a previously strained relationship between the City and TXDOT, which had hindered collaboration on important projects. Her communication skills, both verbal and in writing, are considered excellent, with her ability to think and speak strategically and systematically noted by all references. A particular situation exhibiting her communication skills discussed by one reference was her ability to provide information and data to her City Council supporting large design expenditures for an anticipated, but unfunded, trolley system with only the possibility of funding for construction. It was approved, and just recently the State provided funding for the project. Her skills as a manager were considered to be excellent in the areas of transportation, planning, and budget, as well as her ability to work with diverse groups and in a multi-cultural environment. A specific professional accomplishment described by one reference was her turnaround of a "totally dysfunctional" transit system in the City of El Paso. She was able to upgrade the system, the equipment, and the staff to work toward a regional bus/rapid transit system. Her strengths are considered to be her ability to function as a strategic thinker; her loyalty and commitment to the organization; her tireless work; and she "rides for the brand," that is, once a decision is made by the governing body, she represents the organization as directed. One weakness noted was that her patience might be short, but she is always respectful. In all, references were entirely complimentary of Ms. Shang, believing her to be extremely hard- working, and always looking for the best for the organization she represents. S p r I ng s t e d City of Atlantic Beach, Florida Executive Search — City Manager August 23, 2014 Dear Mr. Anzivino, Please find attached my resume for consideration for the position of City Manager —Atlantic Beach, Florida . You will note in my resume that for the past six years as Deputy City Manager in El Paso, I have worked closely and carried out faithfully the plans and vision of the El Paso community. If I am selected as the next City Manager, I will continue to foster this spirit of teamwork and collaboration . I am a "can do" leader who can facilitate and guide individuals to achieve consensus and to achieve a common vision . I have the ability to carry out government initiatives and to make strategic decisions pertaining to tourism, land development and increasing property values . I am CNU accredited and understand the value to building a vibrant community where residents can live, work and play. I will focus on tourism, economic development, quality of life and fiscal accountability. I have the ability to set the tone and ( vision for the City staff. I can find ways to gain efficiencies in service delivery and provide a new vision for how staff provides services to the community. I am a critical decision maker, am able to process information strategically and can implement decisions into reality. My rebuilding of the Sun Metro system from the verge of a meltdown into the Outstanding Transit Agency of the Year serves as an example of my ability to transform a dysfunctional department into a highly efficient organization, improved employee morale, changed public opinion and won a national award for this transformation . My prior experience with the clean-up of the Boston Harbor, the "Big Dig" and 9/11 shows that I have the knowledge to deliver and come up with solutions to ensure results . My extensive Boston experience gives me an excellent background in fiscal responsibility and economic development. The clean -up of the Boston Harbor and the Central Artery project are most likely the best known examples of how infrastructure changes can be used to spur tourism and economic development. I have a diverse background which includes experience in community consensus building, construction, contract negotiations, economic development, fiscal management, project development and management, legal issues, operations, public private partnerships, real estate and strategic planning and implementation . I have worked and partnered with many organizations, including federal, state and local entities . I am a high performer, customer-focused, creative and dedicated individual who is both well liked and respected in this community by individuals, organizations and businesses . I will set a positive example of accountability, competence, customer service, hard work ethics, honesty, professionalism and transparency to the organization and community. I will utilize these skills to bring more tourism and economic development to Atlantic Beach, Florida . ( My past experience and recent accomplishments as Deputy City Manager make me a strong candidate and an excellent fit to be the next City Manager for Atlantic Beach, Florida . I also welcome the opportunity to return to Florida . Thank you for considering my application . Sincerely, Jane K. Shang 915-412-7865 Jane K . Shang 300 N . Campbell Street, City Hall, Office of City Manager, El Paso, TX 79901 (915 ) 261-7908; ( 915 ) 412-7865 email : shangj1 © elpasotexas . gov; janeshang2 @aol . com C SUMMARY More than 25 years of experience in government operations with expertise in the following areas : -municipal, state and federal law -customer service and organizational change -community consensus building -fiscal and labor management -strategic planning and implementation -public sector administration and operations -economic development -private public partnerships - project development and management RELEVANT GOVERNMENT EXPERIENCE Deputy City Manager, El Paso, Texas 2008-present El Paso is a border municipality located adjacent to Juarez, Mexico . El Paso ' s population is approximately 700,000 and the metropolitan area, including Juarez, Mexico, is approximately 2 . 2 million . Duties and Responsibilities as Deputy City Manager: • Coordination with executive management, elected officials, City departments and the public to optimize service delivery, productivity improvement and cost effectiveness, as well as provide highly responsible and complex administrative management in support of City government fiscal policies and objectives . • Oversight responsibility for the following functions : building maintenance, bus operations, engineering and construction, international bridges and trade development, parks management, streets and roadways, traffic management, economic development, finance, project planning and implementation, and service delivery. • Development and oversight of $ 160M operating budget and $ 1B Capital Improvement Program ("CIP") to support economic development, street infrastructure and quality of life policy goals established by the Mayor/City Council . Deliver projects on time and within budget. • Negotiation with private and public sector entities on a variety of issues ranging from day to day operations, new policy initiatives, long range financing and transportation planning, and customer service delivery. Explain, justify and champion programs, policies and activities of the City. Achievements : • Transformed the Sun Metro bus system from a near meltdown to the Outstanding Transit Agency of the Year. Obtained federal funding for the City' s $ 145M Bus Rapid Transit ( " BRT" ) program under the New Starts Program . • Within the $ 1B CIP, approximately $500M is devoted to Quality of Life projects related to libraries, museum and cultural affairs, parks and zoo improvements. Projects include the siting, design and construction of a children ' s museum, cultural center, downtown revitalization, library facilities, multi- purpose area, regional parks, Olympic size and competition swimming pool and zoo facilities. Initiated first three years of Quality of Life program . • Worked with local and national artists to incorporate public art in the $ 1B CIP which will transform the landscape of the City. Worked with TxDOT to promote public art along major roadways to change the image/perception of the City to encourage economic development. Accomplished public art projects . • Initiated smart growth zoning and development at El Paso Airport, which has approximately 5000 acres available for development. Facilitated negotiations related to new hotel development at El Paso Airport. • Negotiated and implemented the P3/560 Program to reduce border wait times at the City owned ports of entry. This program is one of five programs approved nationwide by the Department of Homeland Security. • Worked with Economic Development to look at the City's international bridges as an economic asset for the City rather than for only transportation purposes . • Saved the City approximately $30M in implementing the Comprehensive Mobility Plan . • Secured funding at the Metropolitan Planning Organization to develop a CIP for International Bridges and the City' s bus system . • Worked with the Texas Transportation Commission and the Texas Department of Transportation to secure $97M to construct a 2 . 7 mile streetcar system . • Gained the respect of the ADA community by championing accessibility issues. I chaired the Accessibility and Transition Committee . Director, Engineering and Development. HART, Tampa, FL 2004-2008 Duties and Responsibilities as Director: • Directed the overall development and construction functions of the authority including New Starts projects, development of regional impact projects, transit centers, roadway improvements, land use reviews, and facility planning and development related to a bus and streetcar system . • Developed and oversaw budget planning, federal and state grant applications/reporting, e nvironmental site assessment and NEPA compliance, site review, community outreach, alternatives analysis, travel forecasting/modeling, preliminary engineering and design, ADA compliance, cost forecasting and reporting, procurement through Requests for Proposals, value e ngineering studies, design and construction award, and budget/contract administration in accordance with generally accepted accounting principles . Achievements : • Planned, funded and implemented the Capital Improvement Program within budget and on time, including facilities to support the organization 's growth . • Worked with marketing to promote the revitalization of historic Thor City. • Oversaw the siting and construction of new headquarters . • Saved the organization several millions of dollars by negotiating an agreement with FTA to grandfather work completed according to the New Starts program . Manager. Logan Airport, Boston, MA. 1996-2004 Duties and Responsibilities as Manager: • Responsible for legal, property and fiscal management of approximately 40 airline accounts at Logan International Airport consisting of approximately 700,000 rentable square feet of space and generating approximately $ 110M -$ 120M in annual revenues . Also responsible for the portfolio management of non-tenant air carriers and airline related entities such as Federal Aviation Administration/Transportation Security Administration (35+ leases), flight kitchens ( 2 ), aviation service operators ( 6) and commercial service operators (35) which generate approximately $ 11M in annual revenues . Essential tasks include : (a) economic oversight of Massport ' s commercial real estate development function; ( b) participation in processes to bring new air carrier tenants and business to Logan Airport; (c) oversight of airline relocation and airline moves to improve customer service, maximize airport revenues and improve transit operations ( including FAA and TSA); (d ) participation in the development of capital improvement and rehabilitation budgets for airport facilities and long term economic development; (e) oversight/reconciliation/audit of airline and airline related accounts to maintain a current balance and to ensure tenant compliance with lease/operating agreements; (f) data collection and budget participation in establishing rates and charges for each fiscal year regarding airport revenues and expenditures and new fees for implementation; (g) budget and performance monitoring of accounts through a database system known as common lease management system to achieve fiscal goals, objectives and policies; ( h ) negotiating leases, contracts, economic proposals and agreements related to capital construction projects; and ( i ) preparing and submitting documentation for review and approval by Massport ' s Board of Directors . Achievements : • Kept Logan Airport in the black fiscally during a period when most airlines were not paying tenant fees due to the down turn in the aviation industry as a result of 9/11. Maintained a revenue stream of approximately $ 130M . • Dramatically improved airline relationships between large and small carriers operating at Logan Airport. Airlines worked as a team during difficult financial times . • Successfully negotiated concession agreements to improve customer satisfaction and to improve airport revenues . • Earned the respect of the airline community. Assistant Director. MBTA, Boston, MA 1990-1996 Duties and Responsibilities as Assistant Director: • The MBTA operates a multi-modal transit system, including bus, BRT, commuter boat, commuter rail, light rail and subway. I was responsible for negotiating financial agreements and obtaining all necessary property rights to facilitate the MBTA' s goal to maintain, operate and improve public transportation within Massachusetts . Types of acquisitions include easements, partial takings within downtown Boston buildings, a sand and gravel operation, commercial/industrial land with ongoing businesses-various types of acquisitions necessary to create a new railroad right of way corridor, to build or expand station sites/layover facilities, to provide handicap accessibility, to build bridges, etc. Achievements : • Negotiated and acquired property rights vital to construction projects ranging from $0. 5M to $ 600M , including for the Central Artery Interfacing — " Big Dig", South Station Rehabilitation, Blue Line Modernization, Middleboro/Plymouth/Greenbush Commuter Lines, Transitway ( BRT Corridor), Fall River-New Bedford Commuter Line Extension . • Participated in negotiations with both private and public entities and drafted public-private partnership and interagency agreements . I prepared conveyance documents, performed real estate closings and provided construction oversight/coordination for the MBTA. • Developed excellent relationships with the public and public officials during all negotiations. • Possess extensive business, construction, real estate and transportation experience as well as knowledge of public sector, administrative, contract, environmental and eminent domain law. • Present well before the public and Board of Directors. Senior Real Estate and Contracts Attorney. 1987-1990 Massachusetts Water Resources Authority, Charlestown Navy Yard, MA Duties and Responsibilities as Senior Attorney : • Chief legal counsel/coordinator for eminent domain and relocation projects for the MWRA. Responsible for negotiating/resolving property acquisitions (water/sewer projects, office space, landfill location ) with private and public (federal, state and municipal ) entities and compliance with federal and state regulations. Reviewed title opinions, appraisal reports and environmental reports . Board presentations required as well as maintaining good public relations between the property owner and the MWRA to facilitate the clean-up of the Boston Harbor. Achievements : • Achieved over a 75% negotiation rate earning me a reputation for being fair and understanding. This was very difficult because very expensive homes (Boston suburbs ) and pristine backyards were impacted . Saved the organization several hundreds of thousands of dollars in litigation costs . • Participated in siting the location to build a facility to turn sludge into dry fertilization pellets . • Successfully defended the organization against lawsuits aimed to stop construction of necessary infrastructure to clean-up the Boston Harbor. • Earned high respects for my work despite the organization being the subject of numerous lawsuits and disliked for rising sewer and water rates . Assistant Corporation Counsel. City of Boston, MA 1986-1987 Duties and Responsibilities as Assistant Corporation Counsel : • Responsible for defending the City of Boston in court and before administrative bodies; researching and advising the Mayor and City Council as to policy making objectives; drafting legislation for passage; and acting as in-house counsel to City departments. Knowledge of federal and state procurement laws . Achievements : • Provided sound legal advice to the City of Boston . EDUCATIONAL/EXTRA CURRICULAR EXPERIENCE AND AWARDS : Suffolk Law School, J . D . 1985 . Brown University, A. B . 1980. Organizational Behavior/Business . CNU -A certified, 2011. Admitted to Massachusetts Bar in December 1985 . El Paso Diabetes Association, Board member, 2011 . Tex-21 member, 2011 Texas City Manager' s Association member, 2013 ( previous memberships) Women ' s Transportation Seminar. Transit Construction Round Table. Hillsborough County ADA Committee . Brown Club and Ivy League Club . Brown University recruiter for college applicants. Walton Club-2005 7 .0 Mixed Doubles Finalist . Linwood Ambulance/Littleton-Tennis Tournament-2004 Women ' s 45 Doubles Finalist . Franconia, N . H . Tennis Tournament-2003 Mixed Doubles Finalist. Linwood Ambulance/Littleton-Tennis Tournament — 2002 Women 's Open Doubles Champion . Leadership Texas, Class of 2013 Leadership El Paso, (2009), Class 31 2006 APTA/ENO Center for Transit Leadership, APTA Executive Development Program 2005-2007 Transit Cooperative Research Program — APTA Ambassador 2003 Commonwealth of Massachusetts Citation for Outstanding Performance 2003 Massport Letter of Outstanding Performance 2001 Massport Recipient for Employee Recognition Program REFERENCES: furnished upon request