715 ATLANTIC BLVD =(GATE) FIRE SERVICE COMMENTS •
s--twrt,. City of Atlantic Beach APPLICATION NUMBER
•.• 1 '." '
U � � Building Department � (To be assigned by the uilding Department.)
800 Seminole Road 1
. ,, Atlantic Beach, Florida 32233-5445 -- ��i t U
Phone(904)247-5826 • Fax(904)247-5845 (9 /,
),._< 9). E-mail: buildin de t coab.us1.-} Date routed: / `�" l
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City web-site: http://www.coab.us ,� J
APPLICATION REVIEW AND TRACKING FORM
Property Address: /1 r II-Pc/3 l C rtment review required Yes No
Buildin co^v,n, . S1.\ T_- e,c.
Applicant: PROSSG '� 1ar irrg &Zoning
Tree Administrator /J
Project: C:\kr � .P.---V IC _E S. 7 Pc-Tto ' ` _ubfic nrk.
u is tilitie
C.Fire
Review fee $ Dept Signature
Other Agency Review or Permit Required Review or Receipt Date
of Permit Verified By
Florida Dept.of Environmental Protection
Florida Dept. of Transportation
St.Johns River Water Management District
Army Corps of Engineers
Division of Hotels and Restaurants
Division of Alcoholic Beverages and Tobacco
Other:
APPLICATION STATUS
Reviewing Department First Review: ❑Approved. ['Denied.
+ (Circle one.) Comments: Lf /
;)64. C.,0/0,41e4,1,1-5 /fr''rf-c-iti,
BUILDING
PLANNING &ZONING / 6n)
Reviewed by: Yii • IF Date: /67
TREE ADMIN. Second Review: ❑Approved as revised. ['Denied.
PUBLIC WORKS Comments:
PUBLIC UTILITIES
PUBLIC SAFETY Reviewed by: Date:
FIRE SERVICES Third Review: Approved as revised. ❑Denied.
Comments:
Reviewed by: Date:
'7110
Fire Comments for 715 Atlantic Blvd.
Please correct or provide the following to obtain plans approval. When resubmitting corrected
sheets, please provide a written narrative letter responding to our comments and directing the
plans reviewer to where the changes have taken place. Revised sheets should be clouded
clearly showing areas were changes or corrections have occurred and re-inserted with the
original set of drawings with old sheets removed.
If this is an electronic submission please make sure that written narrative is submitted under
correspondence along with a "complete set" (not just the revised sheets) of electronic
documents. Failure to provide response letter will result in a return for corrections plans review
submission.
FIRE FLOW:
Please Provide Fire Flow Calculations Performed Within The Last Year For the Nearest Fire
Hydrant Located Within 500' Of The Most Remote Point Of The Proposed Building In
Accordance With NFPA 1, Chapter 18 "Fire Flow Requirements For Buildings" (2012 5th
Edition) NFPA 1, 18.4.1.1* The procedure determining fire flow requirements for buildings
hereafter constructed shall be in accordance with Section 18.4.NFPA 1, 18.4.5.2 Buildings
Other Than One- and Two-Family Dwellings. The minimum fire flow and flow duration for
buildings other than one- and two-family dwellings shall be as specified in Table 18.4.5.1.2.
Publicly Owned Fire Hydrant Flow Calculations May Be Obtained by Contacting Chris Walker at
(904) 270-2535. Private Hydrant Calculations May Be Obtained Through The Services Of A Fire
Protection Contractor Witnessed By The Local AHJ.
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ER TM 13901 Sutton Park Drive South,Suite 200
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Jacksonville,Florida 32224-0229
p 904.739.3655 f 904.730.3413
wprosserinc.com
December 23, 2015 I C 1E 0 V ww.�,
D
Mr. Doug Layton and Jeremy Hubsch DEC 3 Luis
City of Atlantic Beach
1200 Sandpiper Lane
Atlantic Beach, FL 32233
Reference: Gate Automobile Service Station w/ Minor Automotive Service
Application #15-CVPR-2411
Prosser# 114001.01
Dear Mr. Layton,
We are enclosing herewith site development/construction plans review of the Gate Automobile
Service Station with Minor Automotive Service submittal. Enclosed you will find:
• 4 Sets of Revised Signed and Sealed Plans
• Comment Responses Below
• Gate Customer Service
• Comment Cards and Emails
• Beach Diner Plans
Public Works Correction Items 1:
• Delete the private storm water system connecting to the inlet behind the Gate building on
Sturdivant Avenue. Seal the existing storm water connection or replace the inlet.
Response: This connection must remain so that the stormwater leaving the site
does not overload the existing stormwater system. All service stubs to the property
that will not be utilized will be demolished and sealed/ capped at the main or
structure. Please see sheet C2.0 for demolished services.
• Show existing utilities on Sturdivant Avenue. Existing water line may be in conflict with
proposed storm line.
Response: Please see sheet C2.0 and C5.0 for existing and proposed utility
locations. Water line is located on north side of Sturdivant Ave. and does not
conflict. Sanitary sewer trunk line is entirely under pavement.
• Driveways on Sylvan Drive and Sturdivant Avenue need to be a maximum of 20' wide at the
right-of-way with 3' flares at pavement edge.
Response: Please see sheet C3.0 for revised driveway widths. All driveways are 20'
wide at the ROW per Sec. 19-7.
Community I Management I Energy I Relationships
Page 2
Response to Comments
Application#15-CVPR-2411
• Impervious areas appear to be over 70%.
Response: Please see sheets C2.0 and C3.0 for pervious/ impervious surface
calculation for Pre and Post development, respectively. Also attached is the Pre and
Post surface area exhibits. Pervious parking was utilized and counted as 50%
pervious and 50% impervious as shown on Sheet C-3.
• Explain split in outfall overflow.
Response: The stormwater management system was designed with a split outfall to
work proportionately with the existing stormwater structures. Currently, the site
drains to the two existing structures along Sturdivant Avenue which have 12" and
15" outfall pipes. The outfall was split to avoid overwhelming one of the systems.
• Explain existing drainage pattern.
Response: Currently, the site drains towards the rear (north) of the site, into two
existing structures along Sturdivant Avenue. There is one inlet in front (south) of the
building, however, it appears to be full of dirt and debris and not functioning
properly. This inlet does not drain to the FDOT ROW.
• Provide FDOT connection Permit.
Response: Upon FDOT approval, a copy of the Driveway Connection Permit will be
provided.
• Provide construction site management plan, including location of dumpster and portable
toilet. Right-of-Way Permit is required if using right-of-way for construction parking.
Response: Please see sheet C2.0 for approximate location of roll-off dumpster and
portable toilet(s).
• Provide erosion and sediment control plans with installation details.
Response: Please see sheets C7.0 and C8.0 for Erosion and Sediment Control
Details. Also, sheet C3.0 for BMP locations.
• Provide impervious surface calculations for entire lot (existing and post construction).
Response: Please see sheets C2.0 and C3.0 for impervious surface calculations.
This information was previously emailed to Mr. Scott Williams December 11, 2015.
• Section 24-66(b) of the Land Development Regulations requires on-site storage for
increased run-off if adding 400 SF or more impervious surface. Provide Delta volume
calculations and on-site retention required per Section 24-66(b). (See attached information
sheet).
Response: A stormwater management district permit will be provided to the City
upon receipt.
PROSSER
Page 3
Response to Comments
Application#15-CVPR-2411
Public Works Conditions of Approval:
• All concrete driveway aprons must be 5" thick, 4,000 PSI with fiber mesh from the edge of
pavement to the property line. Reinforcing rods or mesh area not allowed in the right-of-
way.
Response: Please see sheet C6.1 Gate's standard concrete section which is more
stringent than requested.
• Full erosion control measures must be installed and approved prior to beginning any earth
disturbing activities. Contact Public Works (247-5834) for Erosion and Sediment Control
Inspection prior to start of construction.
Response: Please see sheet C2.0, Erosion Control Note 11 for note.
• All silt must remain on-site during construction.
1 Response: Please see sheet C2.0, Note 12. Also, see sheet C2.0 for silt fence's
proposed location.
• Roll off Container Company must be on City approved list and container cannot be placed
on City right-of-way. (Approved: Advanced Disposal, Realco, Republic Services, Shappel's
and Waste Pro.).
Response: Noted, please see sheet C2.0 for location.
• Full right-of-way restoration, including sod, is required.
Response: Noted, thank you.
• Any utility cuts in the road must be repaired using COJ Standard Detail Case X and must
be overlaid 10' in each direction from the center of the cut. Repair must be shown on the
plans.
Response: Noted, thank you.
Public Works Correction Items 2:
Please Note: The potable water connection has been revised and now comes off
Sturdivant Avenue.
• Change ALL water and sewer utility references from JEA to City of Atlantic Beach- Public
Works Department-904 247-5834.
Response: Please see sheet C6.1 and C6.2 for details.
• Change "JEA" in note 2 to "COAB"
Response: Please see sheet C5.0, Note 2 for revision.
• Is 2" tap off existing main correct? If so, why is the reducer needed?
PROSSER
Page 4
Response to Comments
Application #15-CVPR-2411
Response: The revised potable water connection has resolved this issue. Please see
sheet C5.0.
• Connection to existing water main requires Double Strap Tapping Saddle with Corp Stop.
Response: Please see sheet C6.2, Plate W-2 for revision.
• Change "POLY" from water service to irrigation meter to SCH. 40 PVC.
Response: Please see sheet C5.0 for revisions.
• Change 2" Corp. Stop on water service to 2" Curb Stop.
Response: Please see sheet C5.0 for revisions.
• Change 2" Gate Valve on water service line to 2" Curb Stop.
Response: Please see sheet C5.0 for revisions.
• Change 2" Corp. Stop on water service to 2" Curb Stop.
Response: Please see sheet C5.0 for revisions.
• Change 2" Corp. Stop on water service to 2" Curb Stop.
Response: Please see sheet C5.0 for revisions.
• Plate W-2: Water meter box cover must be Touch Read Lid
Response: Please see sheet C6.2, Plate W-2 for note.
• Plate W-2: Water service line must be SCH. 40 PVC.
Response: Please see sheet C6.2, Plate W-2 for revision.
• Plate W-2: Remove "JEA" from meter in detail.
Response: Please see sheet C6.2, Plate W-2 for revision.
• Plate W-2: Connection to existing water main requires Double Strap Tapping Saddle with
Corp. Stop.
Response: Please see sheet C6.2, Plate W-2 for revision.
• Plates S-1: Sanitary Sewer manhole cover must be hinged style and with raised lettering
identifying COAB and not JEA. Contact Malcolm Clemons at mclemonscoab.us for CAD
detail.
Response: Please see sheet C6.2 where the detail requested has been added.
PROSSER
Page 5
Response to Comments
Application #15-CVPR-2411
Zoning Review Correction Comments
1. The submitted plans state this is an "Automotive Service Station with Minor Automotive
Service". Please provide staff with further information about what is considered minor
automotive service.
Response: Section 24-111 of the Code of Ordinances sets forth the CG zoning
district, which is the most intense commercial zoning district in the Code of
Ordinances and is intended to "provide general retail sales and services for the City
of Atlantic Beach and the closely surrounding neighborhoods." Section 24-111(b)(1)
and (9) provides that the permitted uses in the CG zoning district include the retail
sale of food and other items and "automobile service station with minor automotive
repair and with accessory car wash."
Section 24-17 of the Code of Ordinances defines an automotive service station as
"any building, structure or land used for the dispensing, sale or offering for sale at
retail any automotive fuel, oils or accessories, and in connection with which is
performed minor automotive service, but not heavy automotive repair." Section 24-
17 also defines "minor automotive service" as "the limited, minor or routine
servicing of motor vehicles or parts, but shall not include heavy automotive repair."
The Code of Ordinances does not contain a definition of "minor automotive repair."
Gate proposes an automobile service station. It will dispense and sell, at retail,
automobile fuel, oils, and accessories. Gate also proposes a store which will sell
food and other items at retail. Gate retail stores typically sell approximately fifty
types of automobile oils, fluids, and accessories, including: repair gloves, tire repair
kits, "fix a flat" kits, tire sealants, tire gauges, battery jumper cables, gas cans, auto
fuses, auto light bulbs, glass and tire cleansers/wipes, and a wide variety of
automobile oils, fluids, and related pouring/filling aides.
In connection with these accessories sold, Gate personnel often assist customers
with limited, minor, and routine servicing of motor vehicles and parts, if and when
customers ask for or need assistance.
Also, Gate personnel assist any disabled customers with fueling and any other
routine servicing.
Attached is an internal Gate newsletter from July-September, 2015. Please see the
customer note under "Customer Service Excellence" relating how a Gate station
employee assisted a customer putting a spare tire on her car.
Also attached are Gate customer comments received via comment cards or e-mails
providing examples of Gate station personnel providing service to customers such
as charging car batteries, changing tires, inflating tires, pumping gas, etc.
Additionally, the proposed automotive service station will feature a tire pressure
gauge and air dispensing station; an automobile vacuum station; and paper products
and other products needed for window and tire washing, oil and fluid checks and
changes, and other minor or routine automobile servicing.
PROSSER
Page 6
Response to Comments
Application #15-CVPR-2411
Thus, the proposed Gate service station will provide minor automotive service, as
defined in the Code of Ordinances--the limited, minor or routine servicing of motor
vehicles or parts.
At City Commission meetings earlier this year, an attorney for a tenant involved in a
private dispute with Gate suggested that Section 24-111(b)(9) of the Code of
Ordinances requires, as opposed to permits, "minor automotive repair" (an
undefined term) and an accessory car wash at an automobile service station. This
suggestion is (i) contrary to the express intent of the Code and (ii) contrary to the
wishes and desires of the other speakers at the Commission meetings.
Section 24-111 lists permitted uses and also emphasizes an express preference for
low intensity commercial uses. Section 24-111 states that "low intensity commercial
uses" are preferred and encouraged in the CG zoning district, stating specifically in
subsection (d), "Commercial and light industrial development shall be located and
designed so as to minimize adverse effects on residential areas, traffic facilities and
the aesthetic character of the city." There is no question that Section 24-111(b)(9)
permits an automobile service station. To suggest, however, that the Code's
inclusion of a reference to minor automotive repair and an accessory car wash in the
list of permitted uses should be construed to require more intensive uses—minor
automotive repair and a car wash—as part of a permitted service station is contrary
to the explicit provisions of the Code preferring low intensity uses.
For example, Section 24-111(b)(1) permits "Retail outlets for the sale of food and
drugs ... home furnishings and appliances ... ." It would be nonsensical, however, to
require a food store to sell drugs or to require a furniture store to sell appliances.
The provision lists the most intensive permitted uses but does not require such
uses.
Furthermore, if Gate's service station provides the more intensive "repair" and car
wash described by the tenant's attorney—and it could do so—it would do so
contrary to the wishes of other speakers at the Commission meetings, all of whom
expressed a desire for a less intensive service station in Atlantic Beach.
The undesirable and nonsensical result of the suggestion of the tenant's attorney—
that Gate's station must provide the more intensive "repair" and car wash which he
described—demonstrates the error of his interpretation of the Code.
2. Section 24-111(a) states, "new development and new uses within these districts should
have direct access to arterial or collector streets, and sites should be designed so that
increased traffic through adjacent residential neighborhoods is avoided." Please describe
how the site has been designed to avoid increased traffic though adjacent residential
neighborhoods. Additionally, please provide the city with information about how deliveries
will be made to the site.
Response: The following aspects of the proposed Gate service station design will
assist in avoiding increased traffic through the adjacent residential neighborhood:
• Gate is reducing the number of access points (curb cuts) on Sturdivant Avenue
from the existing six (6) access points to the proposed two (2) access points.
• All parking has been removed from behind the existing store in the proposed
plan.
PROSSER
Page 7
Response to Comments
Application #15-CVPR-2411
• Landscaping has been added in the rear to screen the building and vehicular use
areas.
• The building and parking lot lighting has been designed to meet the latest code
requirements.
• Gate will not have any signage located on Sturdivant Avenue.
• At the existing commercial center building, all loading is in the rear, along
Sturdivant Avenue, facing north toward the adjacent residential neighborhood.
At the proposed Gate service station, all loading will occur at the side of the retail
store building, facing east or west toward other commercial uses. Underground
tank servicing also will occur at the southwest corner of the site, away from
Sturdivant Avenue and near other commercial uses.
• The proposed service station and store will decrease enclosed square footage
(from 20,691 enclosed sq. ft. to 6,400 enclosed sq. ft.), height, and impervious
surface from those in the existing commercial center.
• The proposed service station will be a single user (Gate), as opposed to units for
eleven (11) commercial tenants in the existing commercial center.
• Section 24-11(a) begins with a statement of intent: "Within the City of Atlantic
Beach, the CG zoning district is intended for uses, which provide general retail
sales and services for the City of Atlantic Beach and the closely surrounding
neighborhoods." Consistent with that intent, the proposed Gate station is not a
destination use which draws from far away locations. Rather, it provides a
necessary service (gas and minor automotive service) and retail goods for the
benefit of residents in close proximity to the site and drivers passing by the site.
Accordingly, customers accessing the site from Sturdivant Avenue will be local
residents who are aware of and use Sturdivant Avenue.
• Pass-by customers will access the site from Atlantic Boulevard or perhaps
Sylvan Drive. Thus, the traffic on Sturdivant will remain local traffic.
3. Section 32(b) states, "the licensed premises where any alcoholic beverages are kept,
except for restaurants, grocery stores and markets where the primary business is the sale
or service of food, shall be closed for business between the hours of 2:00 AM and 7:00 AM
all days of the week. No person shall be permitted on the premises of such business during
such hours except to clean the premises, to preform necessary functions for closing the
establishment or to perform necessary maintenance." Please provide staff with anticipated
hours of operation.
Response: The service station and retail sales uses will be open 24 hours. The sale
of beer and wine at the retail store will be closed between the hours of 2:00 AM and
7:00 AM. All storage and display areas where beer and/or wine is stored and sold
will be locked and dark (not lighted) and therefore will not be accessible to anyone
between the hours of 2:00 AM and 7:00 AM.
The language in the last sentence of Section 3-2(b) regarding "licensed premises"
clearly refers to uses with on-premises consumption of alcoholic beverages. [See
Section 3-1 and the definition of "licensed premises," which includes portions of the
premises "which are closely connected so as to admit free passage from any bar or
drinking room to any other portion of the premises over which the licensee has some
dominion or control." (Emphasis added.)] Gate's retail store will have no on-
premises consumption and, therefore, no bar or drinking room. Nevertheless, with
all beer/wine storage and display areas locked and dark between 2:00 AM and 7:00
PROSSER '
Page 8
Response to Comments
Application #15-CVPR-2411
AM, such areas will be inaccessible to anyone between those hours. In this manner,
Gate will comply with Section 3-2(b).
Additionally, although the primary business of Gate's retail store is not the sale or
service of food, Gate's retail store clearly is more similar to a grocery store or market
than to an on-premises bar or drinking room. Data show that purchases at gate retail
stores during the late evening hours are for snacks/meals, coffee or other beverages,
gasoline/automobile accessories, and over-the-counter medicines. Thus, given the
exception for grocery stores and markets, the provisions in Section 3-2(b) regarding
no persons permitted on the premises are inapplicable to Gate's retail store.
4. Section 24-165(d) states, "All lights and lighting on a service station shall be designed and
arranged so that no source of light shall be directly visible from any residential zoning
district." Additionally, Section 24-171€ states, "direct lighting sources shall be shielded or
recessed so that excessive light does not illuminate adjacent properties or the sky". The
submitted photometric plan shows that minimal lighting will leave the site. However, please
describe or demonstrate how exterior lights will be shielded or recessed.
Response: All exterior light fixtures are full-cutoff and meet the requirements of
Section 24-171(e) of the Ordinance.
5. Section 24-171(g)(2) requires a six foot wide area between the building and sidewalks. This
area is visible in the plans, but the landscape plan does not show any landscaping. Please
revise plans to meet this provision.
Response: The area between the sidewalk and the building is now landscaped,
please see Sheet L-1.
6. Sections 24-177(d)(1)(b), "all vehicle use areas (VUA) that are not entirely screened by an
intervening building from any abutting dedicated public street shall contain the following, a
durable opaque landscape screen along at least 75% of the street frontage, excluding
driveways. The submitted landscape plans do not appear to provide a sufficient landscape
screen along the street frontage. Please revise accordingly.
Response: The interior shrub rows have been relocated to the outside of the
detention pond along the north and east ROW lines. This covers more than 75% of
the street frontage adjacent to VUA areas.
7. Section 24-177(d)(4) states, "the maximum width of any driveway not containing a
landscape island through the perimeter landscape area shall be 36 feet. The driveway
shown on plans exceeds 36 feet. Please revise plans accordingly.
Response: The driveways along Atlantic Blvd have been reduced to 36'.
8. Section 23-33(f)(1)(a) requires new oaks to have a minimum 4 inch caliper and 12 foot
height at the time of installation. Please revise landscape plans accordingly.
Response: Please see the table on Sheet L-1, where the specifications have been
updated.
PROSSER
Page 9
Response to Comments
Application#15-CVPR-2411
9. Per 24-67(d), when preliminary site development plans are signed off on by all
departments, the applicant may submit an application for a development permit for vertical
construction.
Response: Noted, thank you.
10. Be aware that the city will ensure that construction complies with Section 24-171(c)(3)
which states "The exterior finish of new building shall be of brick, wood, stucco, decorative
masonry, exterior insulation and finish systems (EIFS), architectural or split faces type block
or other finish materials with similar appearance or texture. Metal clad, corrugated metal,
plywood or oriented stand board (OSB), and exposed plain concrete shall not be permitted
as exterior finish materials on the front or any street side building."
Response: Noted, thank you.
11. Additionally, Section 24-171(c)(1) states, "roofs, which give the appearance of a flat roof
from any street side of the building are prohibited. Roofs may be gabled, hipped, mansard,
or otherwise designed so as to avoid the appearance of a flat roof from the adjoining
street."
Response: Noted, thank you.
12. Section 24-161(h)(15) requires 1 parking space for every 4 seats within a restaurant.
Please provide a seating diagram for the restaurant to verify the 76 seats that are
mentioned on the plans."
Response: Attached are plans which were submitted by Beach Diner to the City of
Atlantic Beach in 1997. These plans show 101 seats, comprised of 76 seats inside
the restaurant and 25 seats in an area labeled "new outdoor café." Also attached are
plans which were submitted by Beach Diner to the City of Atlantic Beach in 2011
showing that the area labeled "new outdoor café" in 1997 was never constructed.
Thus, there are 76 seats in the restaurant.
Based on the above, we have provided parking calculations on Sheet C-3
demonstrating that 19 parking stalls are required for this use.
Building Department Correction Comments
1. Please obtain a Demolition Permit before demolition begins. Application for the Demolition
Permit should include an asbestos survey and statements that all utilities are disconnected
and safe.
Response: A Demolition Permit will be obtained before demolition begins. All
inspections will be performed at the appropriate times.
Demolition Inspections:
• First inspection to be made after all utility connections have been disconnected and
secured in such a manner that no unsafe or unsanitary conditions shall exist during or
after demolition operations.
Response: Noted, thank you.
PROSSER
Page 10
Response to Comments
Application#15-CVPR-2411
• Final inspection to be made after all demolition work is completed.
Response: Noted, thank you.
2. Accessible parking does not appear to comply with FBC-Accessibility, Section 208.3,
shortest route to entrance and protection from weather. Please review accessible parking
for final plans.
Response: The ADA parking is proposed adjacent to an accessible entrance.
3. Note: Tactile, detectable warning is still required at FDOT right-of-ways, but they are no
longer required in the FBC-Accessibility.
Response: Noted, thank you.
Fire Department Comments
• Please provide flow requirements per NFPAI, 18.4.5
Response: Results are pending and will be provided upon completion.
If you have any further questions or require any additional information, please feel free to contact
our office at (904) 739-3655.
Sincerely,
PROSSEC
n7._______
J. Bradfo-d Davis, P.E.
Principal
PROSSER"
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From Comment Cards and emails:
7/21/2015 Store#1223
Locked my keys and phone in car while filling up tires with air. Employees went above and beyond to
assist me in contacting road side assistance, and making sure I was ok while I waited. Great
employees!
Elizabeth Nabasny
9/9/2015 Store 31214
My car battery died. It looked to me Betty was going on her break, but when she saw my situation,
she came to help. She pulled her car up to mine and jumped me off. I call this going above good
customer service. Thanks Betty.
Andreu Powell
8/6/2015 Store#308 or#325 (Camden,SC)
I was in the store and was sick. Your cashier was so nice to me when I was trying to pump my gas, I was
having a hard time and she came out and done it for me. Her name was Crystal and she was so good to
me every time I come in. I really think she is a diamond and should be paid more.
Mary Jean Garrison -Cassatt, N.C.
3/11/2015 Store #1189
Dear Sir, My name is Terry Jones. I am a police officer with the Jacksonville Sheriffs Office. I am
writing this email to make you aware of the outstanding act of kindness displayed by one of your
employees. All of the night shift employees are amazing at store 1189; however one employee,
Edna Chance, went above and beyond for someone she recognized only as a regular customer. I
came into the store to get coffee one night and noticed Mrs. Edna talking with a man and woman
who were locked out of their vehicle. I then saw her getting some money out. I asked Mrs. Edna
what was going on. She told me that the customer did not have money to call pop-a-lock and she did
not want him to have to break his window. I asked her if she was sure he would pay her back. She
told me she looks at it as giving the money to help him and if he pays it back that will be ok too. Mrs.
Edna gave the customer$65 of her own money. I witness how hard she works in the store every
night for her money. She keeps the store spotless and always is a pleasure to talk with. This
employee exemplifies the term customer service and should be commended for the job she does for
Gate. Sincerely, T.G. Jones
12/9/2014 Store#1115
I was at the Gate on San Jose and Sunbeam in Jacksonville, FL. I was running late for work and my
tire was flat. I have never inflated a tire before and tried on my own at first and couldn't make it work.
I went inside quite embarrassed about the situation and asked for help and a young man named
Nathan helped me graciously. He didn't make it a big thing and even told me he's seen worse. I
always have a great experience in this store and even skipped gas stations to go to this one, but it
was very nice to have such an easy time where it could have been difficult. So thank you very much
and I will definatly be stopping here again.
Sam B.
5/22/2014 Store#1194
I have shopped at this GATE for years. As I watched Ron step outside to assist a physically challenged
customer in and out of their car--- it reminded me why I always love this GATE. Thank you!
Jan
3/21/2014 Store#1195
Brendon went the extra mile for me. I am not too young anymore and he helped me with a low tire.
Wow! Way more than I expected from a convenience store. Thanks GATE! The air was free too.
Thank you Brendon.
3/7/2014 Store#1195
Brendon went the EXTRA mile for me! I am not too young anymore and he helped me with a low tire.
Wow! Way more than I expected from a convenience store. Thanks GATE! Thank you Brendon!
7/28/2014 Store#401
David Shelton provided me with exceptional customer service today. I was unsure of how to add the air
to my tires, and he was more than willing to help me and showed me how for future reference. I would
also like to thank Tracy for allowing him to help me while she attended the store. Thanks!
Amanda Dowdle - Morganton, NC
12/10/2013 Store 1130
All weekends are very nice and very good services at the store. Every time I go to take gas they help
me with the pump. I have arthritis and my hands are very painful so they help me with the pump.
This company have very good people and services. Thank you for them.
Ana M. Ortiz
7/21/2013 Store 1209
Chris D. does a fantastic job helping me and my roommates when we come into GATE. We work during
the day, and thus rely on the night crew. Chris is always helpful, and VERY nice to everyone. He once
even offered to help us fix a flat one night. It is time for recognition for the good people left on this
messed up planet. Shane Webb