535 Atlantic Boulevard 16-SAFW-97 Public Comments From Comment Cards and emails:
7/21/2015 Store#1223
Locked my keys and phone in car while filling up tires with air. Employees went above and beyond to
assist me in contacting road side assistance, and making sure I was ok while I waited. Great
employees!
Elizabeth Nabasny
9/9/2015 Store 31214
My car battery died. It looked to me Betty was going on her break, but when she saw my situation,
she came to help. She pulled her car up to mine and jumped me off. I call this going above good
customer service. Thanks Betty.
Andreu Powell
8/6/2015 Store#308 or#325 (Camden,SC)
I was in the store and was sick. Your cashier was so nice to me when I was trying to pump my gas, I was
having a hard time and she came out and done it for me. Her name was Crystal and she was so good to
me every time I come in. I really think she is a diamond and should be paid more.
Mary Jean Garrison -Cassatt, N.C.
3/11/2015 Store #1189
Dear Sir, My name is Terry Jones. I am a police officer with the Jacksonville Sheriffs Office. I am
writing this email to make you aware of the outstanding act of kindness displayed by one of your
employees. All of the night shift employees are amazing at store 1189; however one employee,
Edna Chance, went above and beyond for someone she recognized only as a regular customer. I
came into the store to get coffee one night and noticed Mrs. Edna talking with a man and woman
who were locked out of their vehicle. I then saw her getting some money out. I asked Mrs. Edna
what was going on. She told me that the customer did not have money to call pop-a-lock and she did
not want him to have to break his window. I asked her if she was sure he would pay her back. She
told me she looks at it as giving the money to help him and if he pays it back that will be ok too. Mrs.
Edna gave the customer$65 of her own money. I witness how hard she works in the store every
night for her money. She keeps the store spotless and always is a pleasure to talk with. This
employee exemplifies the term customer service and should be commended for the job she does for
Gate. Sincerely, T.G. Jones
12/9/2014 Store #1115
I was at the Gate on San Jose and Sunbeam in Jacksonville, FL. I was running late for work and my
tire was flat. I have never inflated a tire before and tried on my own at first and couldn't make it work.
I went inside quite embarrassed about the situation and asked for help and a young man named
Nathan helped me graciously. He didn't make it a big thing and even told me he's seen worse. I
always have a great experience in this store and even skipped gas stations to go to this one, but it
was very nice to have such an easy time where it could have been difficult. So thank you very much
and I will definatly be stopping here again.
Sam B.
5/22/2014 Store#1194
I have shopped at this GATE for years. As I watched Ron step outside to assist a physically challenged
customer in and out of their car--- it reminded me why I always love this GATE. Thank you!
Jan
3/21/2014 Store#1195
Brendon went the extra mile for me. I am not too young anymore and he helped me with a low tire.
Wow! Way more than I expected from a convenience store. Thanks GATE! The air was free too.
Thank you Brendon.
3/7/2014 Store#1195
Brendon went the EXTRA mile for me! I am not too young anymore and he helped me with a low tire.
Wow! Way more than I expected from a convenience store. Thanks GATE! Thank you Brendon!
7/28/2014 Store#401
David Shelton provided me with exceptional customer service today. I was unsure of how to add the air
to my tires, and he was more than willing to help me and showed me how for future reference. I would
also like to thank Tracy for allowing him to help me while she attended the store. Thanks!
Amanda Dowdle - Morganton, NC
12/10/2013 Store 1130
All weekends are very nice and very good services at the store. Every time I go to take gas they help
me with the pump. I have arthritis and my hands are very painful so they help me with the pump.
This company have very good people and services. Thank you for them.
Ana M. Ortiz
7/21/2013 Store 1209
Chris D. does a fantastic job helping me and my roommates when we come into GATE. We work during
the day, and thus rely on the night crew. Chris is always helpful, and VERY nice to everyone. He once
even offered to help us fix a flat one night. It is time for recognition for the good people left on this
messed up planet. Shane Webb